Practical Problem Solving for Service Providers

"This lady really knows how to effect change in processes and we all came away greatly enlightened." Bill Dove

"It definitely made them think last night it was great to have an interactive seminar well done Raji . Simon Edmondson "

Course Description

The course is for any business in the service industry where delivering exceptional customer service is the priority.

Is the success of your business depends on your ability to deliver your service on time, to high quality, and as per customer requirements?

Is there too much demand, not enough capacity to deliver, and errors due to a lack of standardised ways of working.